| Question | What do I do if online incident reporting is not right for me? | |
| Answer | If your incident is an emergency, call 911. If it's not an emergency call 807-684-1200. |
| Question | What if this happened in another city can I file a report using this online police citizen reporting system? | |
| Answer | No. If the incident took place outside of the Thunder Bay Police Service area, please call the police department for that city. |
| Question | Can motor vehicle collisions be reported online? | |
| Answer | No. Motor vehicle collisions should be reported to the Collision Reporting Centre. |
| Question | Is there any cost for online reporting? | |
| Answer | No. Online reporting is a free service provided to enhance the safety and convenience for our community. |
| Question | Can I attach evidence like photos or videos to the report? |
| Answer | Yes. You can attach relevant photos and videos to most reports, helping to provide a clearer picture of the incident. |
| Question | How is my information kept secure when reporting online? |
| Answer | We prioritize your privacy and security. All information is protected with the highest confidentiality standards, just as it would be at a police station. |
| Question | What if I don't receive any email confirmation of my report? |
| Answer | Please check your spam or junk email folder first. If there's no confirmation, it's possible an incorrect email was provided. In such cases, you can resubmit your report with the correct email or contact Thunder Bay Police Service at 807-684-1200 for assistance. |