February 18, 2026
Online Reporting: freeing officers to focus on urgent incidents Since launching a new online reporting service last February, the Thunder Bay Police Service has become a national leader in the use of the technology. The reporting platform allows more types of non-emergency incidents to be reported online from anywhere, while making it easier for users to upload photos or videos as evidence. The system redirects thousands of calls away from frontline response, freeing officers to focus on urgent incidents. 677 online reports were submitted in January, 2026. “This is a good example of one of the many ways we enhance efficiency,” noted Chief Darcy Fleury. “The community has access to a convenient reporting tool, and officers can focus on priority responses.” People can use the online portal to report theft, vandalism, fraud, traffic violations, and missing identification. The platform also allows people to have links to specific report types sent directly to them by text message. Users receive a confirmation once the report has been submitted and can choose to receive updates on the status of their report. Daniyar Akhmedjanov, Co-founder of Rubicon - the online reporting platform – was recently in Thunder Bay to see how our team members have grown the system. “TBPS has built one of the most developed virtual/alternate response operations in the country – so we came to learn from the best (and bring those lessons back to other agencies),” he said.