The Thunder Bay Police Service (TBPS) Board has officially launched the new joint Strategic Plan for Board and our Service, which will guide our work through to 2028. This marks an exciting and important time for both our organization and the communities we serve. You can view the plan here: https://www.thunderbaypolice.ca/about-us/strategic-plan This plan reflects our ongoing commitment to community safety and public trust. It lays out a clear direction, rooted in shared values and priorities, for how we will serve with integrity, compassion, and accountability. Our Vision: A safe community. A trusted service. We believe every person deserves to live in a safe environment and to be served by a police service they trust. This vision will guide every decision we make. Our Mission: With integrity and compassion, we partner with communities to deliver policing that improves safety and trust. We know that true public safety is only possible through strong partnerships with the people and communities we serve. Together, we can build safer neighbourhoods and stronger relationships. Our Values: Our actions will continue to be guided by the values we hold as a service: Partnerships Integrity Public Service Excellence Equity, Diversity & Human Rights These are more than words—they are the foundation of how we serve and how we hold ourselves accountable. Our Strategic Priorities: To realize this vision and mission, our Strategic Plan focuses on four key priorities: 1. Crime Prevention and Reduction We will take a proactive, community-based approach to preventing and reducing crime, with a focus on addressing root causes and ensuring meaningful public safety outcomes. 2. Public Trust and Confidence Trust is essential. We are committed to building and maintaining trust through open communication, accountability, and a commitment to fairness and respect in every interaction. 3. A Healthy & Supported Workforce Our members are our greatest asset and at the heart of everything we do. Supporting their wellness, safety, and development is key to delivering high-quality service to the public. 4. Accountable Leadership We will lead with integrity, transparency, and accountability at every level. Strong leadership is critical to strengthening and keeping public confidence. An Operational Plan is currently in development to ensure that these priorities are translated into concrete actions that will guide day-to-day implementation and keep us accountable to our goals—and to you, our community. This is a defining moment for our service. I want to thank our Board, all TBPS members and those in the community who shared their voices, experiences, and perspectives to shape the new Strategic Plan. Your continued input ensures our service reflects and respects the diverse needs of the people we serve. I look forward to the work ahead.

The Thunder Bay Police Service continues its Chat with the Chief community information sessions this fall. "As your Chief of Police, I believe open dialogue is the foundation of trust,” said TBPS Chief Darcy Fleury. “These events are your space to ask questions, voice concerns, and help us build a safer, stronger community together. Every comment matters, and every voice is welcome." Join Chief Darcy Fleury: October 15 at 6:00 pm at the Mary JL Black Library November 12 at 12:30 pm at Confederation College Everyone is welcome to submit questions in advance at https://forms.office.com/r/gr91tUJkkv . A 911 call unfolds There's been a motor vehicle accident and someone is injured. Several witnesses call 911. At the Thunder Bay Police Service headquarters, communications operators first confirm the location and nature of the incident. They then enter the information into a dispatch system that prioritizes calls based on urgency. Coordinating the response: Both police and Thunder Bay Fire Rescue (TBFR) are dispatched, since there is an injury, possible extrication may be required and/or hazards around the damaged vehicles. Operators connect callers with Superior North EMS to assess the medical needs, dispatch their units, and give first aid instruction to the caller. The TBPS and TBFR Dispatcher keep in contact with police and firefighters to share information to aid their response. Operators collect contact information of callers/witnesses for possible follow-up. On the scene: Saving lives is the priority for all responders. Once victims are given aid and made safe, the Sergeant on scene will decide if the accident requires an investigation. If so, the road may be closed to preserve the scene and allow the Traffic division to collect evidence, document the accident and interview witnesses. They may also conduct tests to determine whether any drivers are impaired. Investigation and follow-up: Investigating officers dictate their reports, which are transcribed by our records department. Additional interviews and follow-up calls may be performed by the appropriate officers in the days to come. Arrests or charges depend on the outcome of the investigation. The calm in crisis: “Their work is often unseen, but it is essential. From handling complex technology to making life-saving decisions in seconds — communications officers are the silent lifeline connecting the community to safety.” - Megan Petzel, Manager of the Communications Centre The accident scenario shows one of many ways the highly trained Communications Centre team works behind the scenes. At each operator’s workstation are seven active screens supporting critical pieces of the emergency response process. Here’s how they serve you: Rapid response begins with a high-tech system that lets us answer all 911, emergency, and non-emergency calls via a headset and screen. Computer-Aided Dispatch means we can dispatch officers and firefighters within seconds. We use the Records Management System to check past reports, address history, officer safety alerts and more to prepare officers before they even arrive at a call. We have specific tools for texting a person who can’t speak during an emergency. When someone is hiding, threatened, or physically unable to talk, this ensures no one is left unheard. Advanced mapping and location tools are used to find people who can’t describe where they are. We’ve located missing persons, responded to domestic violence situations, and helped track people in mental health distress who didn’t know their own location. Specialized tools and real-time location data are used to track suspects — aiding in everything from robbery cases to locating stolen property. When disaster strikes or call volume surges, we rely on real-time data monitoring and trend tracking to adapt quickly, maintain service, and ensure emergency resources are used effectively. Operators expertly manage the programs while also listening to multiple police radio channels, dispatching officers, tracking their safety, and passing along critical information in real-time. This is how communications operators answer the call. Interesting in Answering the Call? We are currently accepting applications for Communication Operator positions and encourage all candidates who are seeking a rewarding career, who value diversity and are committed to providing our community with exceptional service to apply. Visit https://www.thunderbaypolice.ca/careers/communication-operator Update from the Thunder Bay Police Service Board The Board looks forward to a productive and eventful month ahead. The Board’s next meeting is September 16th, 2025 at 10:30 AM. Watch the next meeting LIVE here: https://video.isilive.ca/thunderbay/live.html