The Anti Fraud Centre Call Centre Unit has 11 full-time Call Takers who are able to field more than 300 calls each day from citizens reporting frauds. Of those calls, the Centre logs data from more than 25,000 victims each year. The Call Takers are dedicated, trained anti-fraud specialists who provide advice on the steps that victims should take to recover lost funds and to protect themselves in the future.
The CAFC has established itself as Canada's central fraud data repository. It has become a trusted source for fraud data and for educational and prevention resource materials. The CAFC plays a crucial role in educating the public about specific mass marketing fraud pitches and in collecting and disseminating victim evidence, statistics and documentation, all of which are made available to law enforcement agencies.