Communications Operator

Thunder Bay Police Service is a mid-sized Ontario service located in Northwestern Ontario serving the communities of Thunder Bay and Oliver Paipoonge with approximately 330 Sworn and Civilian members.  Salary ranges for the position are $31.52 - $43.90 per hour, as well as OMERS pension and expansive benefits package. Seeking energetic candidates with a high degree of emotional intelligence and demonstrated multi-tasking skills to join our exciting Communications Team. Help serve and protect our community!

Communications Operators are Civilian members of the Thunder Bay Police Service and work as a team with Officers and fellow Civilians to serve and protect the community of Thunder Bay. If you are interested in working within a policing environment, but not necessarily interested in becoming a police officer, becoming a Communications Operator may be the perfect career for you!

Communications Operators work in a fast paced environment while answering and responding to all 911 calls for the City of Thunder Bay and outlying areas, as well as processing emergency police and fire calls and relaying this information to police and fire field units. These tasks and responsibilities require multi-tasking on a computer using many screens and programs, while responding to calls through radio or phone. While some of these calls may involve highly stressful situations, it is extremely rewarding to provide assistance and support to members of the community who are experiencing a crisis. No two shifts are alike!

Shortlisted applicants will be required to successfully complete a computerized simulation exercise called the CRITICALL test. This test is administered by our department and is completed before the interview stage in the recruitment process. 

Successful candidates will be required to work within a confined workspace, wear a headset, and be exposed to multiple computer screens and noise disturbances for extended periods of time. They are often exposed to emotional clients and incidents which may be traumatic, violent and disturbing. Communications Operators work shift work (24 hours a day, 7 days a week and 365 days a year).


  • Successful completion of Secondary School Education (Grade 12) or equivalent combination of education and experience
  • Demonstrated oral and written communication skills including effective listening and the ability to comprehend, retain, record and relay information clearly, accurately and efficiently as well as a high degree of emotional intelligence, tact and diplomacy
  • Keyboarding to a minimum of 35 wpm
  • Successful completion of CRITICALL test
  • Experience working in a fast paced environment and demonstrated multi-tasking skills
  • Must be able to wear a headset
  • Must be able to work shift work, weekends and holidays

Conditions of Employment:

Must undergo a successful police records check – type 2 and sign and abide by an Employee Confidentiality statement.

Qualified applicants are invited to submit a cover letter and resume referencing the position title electronically  to: or by mail to Human Resources, Thunder Bay Police Service, 1200 Balmoral Street, Thunder Bay, ON, P7B 5Z5.

We are an equal opportunity employer and encourage diversity in our workplace. Accommodation is available for applicants with a disability. 

We thank all applicants for their interest however, only those candidates that are selected for the pre-interview testing will be contacted.

Click here to apply


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