The Thunder Bay Police Service recognizes that a portion of the Community have disabilities that may require additional support or investigative techniques. Whether the person with a disability is a victim, witness or accused, the techniques should be focused on providing an effective level of service.

The Thunder Bay Police Service recognizes the importance of accessibility standards for customer service as well as meeting the legislative requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07 made under the Accessibility for Ontarians with Disabilities Act, 2005.

Measures provided by the Thunder Bay Police Service to assist persons with a disability to access Thunder Bay Police facilities and/or services include, but are not limited to the list below:

a) elevators;

b) TTY (807)-684-1333 for the Thunder Bay Police Service);

c) automatic door openers;

d) availability of documents in larger font sizes;

e) availability of documents in audio format;

f) communicating via written and/or typed notes;

g) assistance completing forms;

h) the Service’s website, including the option to enlarge font size and/or use a screen  reader;

i) services available via telephone, e-mail, facsimile, and/or the internet; and

j) interpreters.