The Thunder Bay Police Service is warning residents after receiving a report regarding a scam in which individuals are contacted by someone claiming to be from their cell service provider. The caller may offer a phone upgrade, loyalty discount, or other promotional deal.  Using personal or account information, the scammer then orders a device through a legitimate service provider. The scammer may already possess some of the victim's personal information before making contact. After the device arrives, the victim may receive another call from someone claiming to represent the service provider. In some cases, the scammers rely on the victim contacting them directly about the unexpected shipment. In some instances, multiple devices may be shipped to the victim's address. When victims inquire about the unexpected shipment, scammers may provide a fraudulent return address or send a prepaid shipping label. The package is then redirected to an address controlled by the scammer rather than the legitimate company. Prevention Tips: · Avoid purchasing products through unsolicited phone calls. Contact the company directly to verify any offers. · Do not use unexpected return labels without confirming they are legitimate. · Contact your provider directly regarding deals. Use the official phone number on the company’s website to verify any return request. · Check your account. Review your account through the provider’s official app or website for unfamiliar orders or changes. For further information about various frauds and scams that may be circulating, please visit https://www.thunderbaypolice.ca/safety/fraud-prevention or the Canadian Anti-Fraud Centre online at: https://antifraudcentre-centreantifraude.ca/index-eng.htm To make a fraud/cyber crime online report to the Thunder Bay Police Service, please visit: https://www.services.tryrubicon.com/thunder-bay-police-service/online-reports/report/fraud-cybercrime

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